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morenthasivo

Business Mentorship Excellence

Privacy Policy

Your privacy matters to us at morenthasivo

Last updated: March 15, 2025

Introduction

morenthasivo ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website morenthasivo.org, use our business mentorship services, or engage with our platform in any way.

This policy applies to all users of our services, whether you're browsing our website, participating in our mentorship programs, or interacting with our educational content. We understand that trust is fundamental to any mentoring relationship, and we take your privacy seriously.

Important: By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We collect several different types of information for various purposes to provide and improve our mentorship services to you.

Personal Data

While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include:

  • Full name and preferred name
  • Email address and phone number
  • Business information and industry details
  • Professional background and experience level
  • Learning objectives and business goals
  • Payment information for our services
  • Communication preferences and contact methods

Usage Data

We automatically collect certain information when you visit our website or use our services. This Usage Data may include information such as your computer's Internet Protocol address, browser type and version, pages visited, time spent on pages, unique device identifiers, and other diagnostic data.

Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

How We Use Your Information

morenthasivo uses the collected data for various purposes that directly support our business mentorship services and your learning experience:

  1. To provide and maintain our mentorship services and educational platform
  2. To notify you about changes to our service and program updates
  3. To allow you to participate in interactive features when you choose to do so
  4. To provide customer care and support for your mentorship journey
  5. To provide analysis or valuable information to improve our services
  6. To monitor the usage of our service and educational content
  7. To detect, prevent and address technical issues or service problems
  8. To match you with appropriate mentors based on your business needs
  9. To send you relevant educational content and program information
  10. To process payments and manage your account billing
We will never use your personal information to make unsolicited sales calls or send spam emails. All communications from us will be directly related to your mentorship experience or contain valuable business education content you've requested.

Information Sharing and Disclosure

Your privacy is important to us, and we do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following specific circumstances:

Service Providers

We may employ third-party companies and individuals to facilitate our service, provide service on our behalf, perform service-related activities, or assist us in analyzing how our service is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Legal Requirements

morenthasivo may disclose your personal data in good faith belief that such action is necessary to comply with legal obligations, protect and defend our rights or property, prevent wrongdoing, protect personal safety, or protect against legal liability.

Business Transfers

If morenthasivo is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.

Data Security

The security of your data is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store.

We use administrative, technical, and physical safeguards to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Our Security Measures Include:
  • SSL encryption for all data transmission
  • Regular security audits and updates
  • Restricted access to personal information
  • Secure payment processing systems
  • Regular staff training on data protection

Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal data. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data.

Rights Under South African POPIA

As a South African company, we comply with the Protection of Personal Information Act (POPIA). You have the right to:

  • Access your personal information we hold
  • Correct or update your personal information
  • Delete your personal information under certain circumstances
  • Object to processing of your personal information
  • Request restriction of processing your personal information
  • Data portability under certain circumstances
  • Withdraw consent where processing is based on consent

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days. Please note that we may ask you to verify your identity before responding to such requests.

Data Retention

morenthasivo will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

We will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period, except when this data is used to strengthen the security or improve the functionality of our service, or we are legally obligated to retain this data for longer periods.

Typical Retention Periods:
  • Account information: Held while account is active plus 7 years
  • Communication records: 3 years from last interaction
  • Payment information: As required by financial regulations
  • Website usage data: 2 years from collection

International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

If you are located outside South Africa and choose to provide information to us, please note that we transfer the data, including personal data, to South Africa and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your personal information and comply with applicable data protection laws.

Children's Privacy

Our service is not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us immediately.

If we become aware that we have collected personal data from children without verification of parental consent, we will take steps to remove that information from our servers promptly.

Cookies Policy

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our audience is coming from. Cookies are small data files stored on your device.

Types of Cookies We Use

  • Essential Cookies: Required for the website to function properly
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Functional Cookies: Enable enhanced functionality and personalization
  • Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can control and manage cookies in various ways. Most browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of our website.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We will also notify you via email or through a prominent notice on our website prior to the change becoming effective if the changes are significant. You are advised to review this Privacy Policy periodically for any changes.

Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of our service after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by the modified Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, your data rights, or our privacy practices, please don't hesitate to contact us:

morenthasivo Privacy Team

Triple Point Estate, St Helena Rd, Beacon Bay North
East London, 5256, South Africa

Phone:

+27810681277

Email:

info@morenthasivo.org

We aim to respond to all privacy-related inquiries within 48 hours during business days. For urgent privacy concerns, please call us directly.